Last Updated: March 10, 2026

Welcome to Rozabella.

By accessing or using our website
https://rozabella.shop
you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General Information

Rozabella is an online and retail store based in Ajman, United Arab Emirates, specializing in artificial plants, flowers, decorative items, and gifts.

Company Details

Rozabella Flowers & Gifts

Shop No. 37
Al Jurf Industrial Area – Zone 1
Sheikh Ammar Bin Humaid Street
Ajman, United Arab Emirates

Mobile:
+971 56 533 0027

Landline:
+971 6 565 7086

Email:
info@rozabella.shop

Website:
https://rozabella.shop

2. Website Use

By using this website, you confirm that:

• You are at least 18 years old or using the website under the supervision of a parent or guardian
• All information provided by you is accurate and complete
• You will not use the website for any unlawful purposes

Rozabella reserves the right to refuse service, terminate accounts, or cancel orders if misuse or suspicious activity is detected.

3. Products & Availability

All products displayed on our website are subject to availability.

Rozabella reserves the right to:

• Modify product descriptions or prices without prior notice
• Discontinue products at any time

We strive to ensure product images and descriptions are accurate; however, slight variations may occur.

4. Pricing & Payment Methods

All prices displayed on the website are in UAE Dirhams (AED) unless otherwise stated.

Accepted payment methods include:

• Credit Cards
• Debit Cards
• Online Payment Gateway

All payments are processed securely through licensed payment gateway providers in the United Arab Emirates.

Rozabella does not store credit or debit card information on its servers.

5. Order Confirmation

Once an order is placed:

• Customers will receive an order confirmation via email or phone
• Rozabella reserves the right to cancel or refuse any order if payment authorization fails or if fraudulent activity is suspected

6. Shipping & Delivery

Rozabella offers delivery across the United Arab Emirates.

Estimated delivery time within the UAE is 1–3 business days, depending on the location.

Delivery Fees within UAE

• Free delivery for orders above AED 250
• Orders below AED 250 may be subject to a delivery fee depending on the delivery location.

International Shipping

International shipping may be available for selected orders.

All orders outside the United Arab Emirates are subject to shipping fees regardless of the order value, and shipping costs will depend on the destination country and courier service.

Customers are responsible for providing accurate delivery details.

7. Intellectual Property

All website content including:

• Logos
• Images
• Text
• Graphics

are the property of Rozabella and may not be copied, reproduced, or used without written permission.

8. Limitation of Liability

Rozabella shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

9. Governing Law

These Terms & Conditions shall be governed by the laws of the United Arab Emirates.

Any disputes shall be subject to the jurisdiction of the UAE courts.

10. Changes to Terms

Rozabella reserves the right to update these Terms & Conditions at any time.

Any changes will be posted on this page with an updated revision date.

Refund & Cancellation Policy

Last Updated: March 10, 2026

At Rozabella, customer satisfaction is important to us. This policy outlines the terms for order cancellations, returns, and refunds.

1. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

To request a cancellation, customers must contact us immediately through:

Email
info@rozabella.shop

Mobile
+971 56 533 0027

Landline
+971 6 565 7086

Once the order has been shipped, cancellation may no longer be possible.

2. Returns

Customers may request a return if:

• The item received is damaged
• The wrong item was delivered

Return requests must be submitted within 48 hours of delivery.

Items must be:

• Unused
• In original condition
• In original packaging

3. Refunds

Once the returned item is received and inspected, a refund will be processed if the return is approved.

Refunds will be issued using the same payment method used during the purchase.

Refund processing may take 7–14 business days, depending on the bank or payment provider.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after delivery
• Products damaged due to misuse
• Items returned without prior approval

5. Delivery Issues

If a delivery cannot be completed due to incorrect address details provided by the customer, additional delivery charges may apply.

6. Contact Information

For any refund or cancellation requests, please contact us:

Rozabella Flowers & Gifts

Shop No. 37
Al Jurf Industrial Area – Zone 1
Sheikh Ammar Bin Humaid Street
Ajman, United Arab Emirates

Mobile
+971 56 533 0027

Landline
+971 6 565 7086

Email
info@rozabella.shop

Website
https://rozabella.shop